AI-Powered Conversational Assistance with KNO
KNO is an innovative AI-driven platform designed for conversational assistance within software products. It primarily serves to enhance user experience by offering a Slack assistant that can answer questions and a low-code help widget. The platform is equipped with an in-product guide and a comprehensive enterprise documentation search, leveraging the capabilities of OpenAI's GPT-3 model, which is trained on a vast dataset of 800GB. Users have the flexibility to prioritize knowledge from specific sources, making the assistance highly relevant and tailored.
KNO ensures user privacy by securely storing all inquiries made, and it is available for free installation on Slack with a straightforward three-step process. The platform has achieved impressive metrics, including a 50% month-on-month growth in users and over 86% of returning users engaging with the system. With positive customer feedback and the ability to train on specific topics, KNO is positioned as a powerful tool that could redefine user assistance in software environments.
